Banking Services Certificate Program
Our comprehensive training gives you practical knowledge about modern banking operations. You'll learn from people who've actually worked in retail and commercial banking—not just theory from textbooks.
How the Program Works
We break everything down into manageable chunks. Each phase builds on what you've learned before, so nothing feels overwhelming.
Banking Fundamentals
12 weeksStart with the basics. Account types, transaction processing, regulatory compliance. We cover what happens behind the scenes when someone opens a savings account or applies for a loan.
Customer Service Excellence
10 weeksReal conversations matter. You'll practice handling difficult situations, explaining complex products clearly, and building trust with customers who might be confused or frustrated.
Financial Products & Services
14 weeksMortgages, credit cards, investment accounts—each product has its quirks. We walk through real scenarios so you understand what customers actually need versus what they think they need.
Applied Experience
10 weeksPut it all together with case studies based on real situations. You'll work through lending decisions, fraud investigations, and customer relationship management scenarios.
Learn From Experience
Our instructors have spent years in branches, call centers, and back offices. They know banking from the ground up.
Jasper Kowalski
Senior Banking InstructorSpent 18 years at Commonwealth Bank working his way from teller to branch manager. Now he teaches others what actually works when you're dealing with real customers and real pressure.
Freya Lindstrom
Compliance & Operations LeadWorked in regulatory compliance for NAB and Westpac. She makes the boring stuff make sense—and explains why following procedures actually protects both you and your customers.
Sienna Varga
Product SpecialistManaged lending portfolios and designed customer service training at ANZ. She knows how to explain mortgages and credit products without making people's eyes glaze over.
What Past Participants Say
People who've completed the program share what helped them most.
"The instructors actually listened when I had questions. They'd share stories from their own careers that made everything click. I felt prepared when I started my teller position."
"I appreciated that they didn't sugarcoat things. Banking has challenges, and they prepared us for the reality—not some idealized version. The case studies were especially useful."
"The hybrid format worked well for my schedule. I could attend some sessions online when I needed to, but the in-person workshops were where I learned the most about handling customer interactions."